Exchange & Return Policy

SHIPPING:

SleepPapa provides FREE economic shipping for the orders within the United States, but not including Hawaii and Alaska. There are options at the checkout page for customers who would like the order to be shipped expedited.

The order placed before 11 AM PST, will be shipped within the order day, except the custom item and covered toppers. The order placed on Fridays after 11 am  or on the weekends will be shipped on the following business days. 

We are mainly use the UPS and USPS to ship the orders. 

Refused the delivery: if customer refuses the delivery, customer will be charged: + Shipping fees: shipping and return shipping.+ Product handling: 15% of the total value.These charges will be deducted from the refund.

If you have any question, please email to customer service team or call us at 1-714 867 7816 from Monday – Friday 8am – 3pm PST.

RETURN:

We provide excellent products and fully stand behind their quality. If you are unsatisfied with your purchase, you may return it within 30 days from the shipping day.

The return item needs to be NEW, not used. We don’t accept the used and washed items.

There will be completely no restocking fee if the return is NEW. The refund will be made to the original payment form.

If you send a dirty or used item to us, we will charge a 50% restocking fee to your original payment method.

Be advised that the customer will take responsibility for the return shipping.

ALTERNATIVE:

We can provide a discounted return shipping label which cost:

$10.00 for the single pillows (does not include body pillow), sheet set, duvet cover, towel, robe.

$20.00 for body pillow, single topper, mattress pad, comforter and other item in bundle. 

This amount will be deducted from the refund.

Please contact us at info@sleeppapa.com if you need to use our return shipping label.

EXCHANGE:

If you received a defective or damaged item, simply contact us within 7 days and we will IMMEDIATELY exchange your product free of charge. We will assume outward shipping costs for exchanges within the United States (Excluding Alaska and Hawaii). International customers will be responsible for both RETURN and EXCHANGE shipping fees and customs. Please check your order right after you receive it, so we can make an exchange if there is a mistake. We don’t accept the issue that happens after 30 days.  

If you want to exchange/upgrade to other product at higher value, please contact us within 15 days after your receipt of the product. You will have to pay for return shipment and price difference. Please note that we only accept the exchange item when it is brand new and in the original box.

Items in the clearance section are excluded from Returns & Exchanges. 

After 30 days, if you are not satisfied with our product, please contact us. We will connect you with the manufacture to solve the problem.

Our Return Address: Sleep Papa 12833 Brookhurst Way, Garden Grove CA 92841